Lock In Iron Log Support
Need help? We’ve got you.
Find answers to common questions below. If you still need help, contact us at support@lockinironlog.com.
COMMON QUESTIONS
Why do I sometimes see an Atoms page when signing in?
Lock In currently uses infrastructure provided by Atoms. During sign-in or account verification, you may briefly see an Atoms-branded page before being returned to Lock In. This is part of the current sign-in process and does not mean you have left your Lock-In account. If prompted, continue through the page to return to Lock In.
Why does Lock In sometimes take longer to open the first time?
If Lock In hasn’t been used recently, the first load may take several seconds while the service starts up. Once loaded, navigating and reopening Lock In should be much faster. We’re actively working to make initial startup faster.
How do I add Lock In to my phone’s Home Screen?
iPhone / iPad:
Open Lock In in Safari → tap the Share button → choose Add to Home Screen → tap Add.
Android:
Open Lock In in Chrome → tap the menu (⋮) → choose Add to Home screen or Install app → follow the prompts.
Once added, the Lock In Iron Log icon appears on your Home Screen, giving you quick access just like your other apps.
How do I start a workout?
Sign in to Lock In and select Start Workout. Name your workout, add your exercises, and begin logging your sets, reps, and weight.
Can I see what I did last time?
Yes. When you log an exercise you’ve done before, Lock In can show your previous workout data so you know exactly where you left off.
How do I repeat a previous workout?
Open a past workout and select Repeat Workout. Your previous exercises and workout information will be available to help you get started.
How do Personal Records (PRs) work?
You can mark a set as a PR while logging your workout. Your designated PRs are saved so you can easily find them later.
Can I edit a workout after I save it?
Yes. Open the workout from your history and use the edit option to make corrections.
I forgot my password. What do I do?
Use the password reset option on the sign-in screen and follow the instructions sent to your email.
Can I use Google to sign in?
Yes. Select Continue with Google on the sign-in screen.
How do I manage or cancel my subscription?
Open your account or billing settings in Lock-In and follow the available subscription-management options.
I paid for a subscription, but my account hasn’t upgraded. What should I do?
Give the account a moment to update and refresh or reopen Lock-In. If your paid features still aren’t available, contact support and include the email address associated with your account. Do not send payment-card information.
Will I lose my workout history if I cancel?
Canceling a paid subscription stops future renewals according to your subscription terms. Your account and workout data are separate from your paid-feature access.
Can I use Lock In on my phone?
Yes. Lock In works on compatible mobile browsers and can be added directly to your phone’s Home Screen for quick access. See the instructions above to add the Lock-In icon to your device.
Still need help?
Email:support@lockinironlog.com
Typical response time: 24–48 hours